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Privacy Policy – Batalyse GmbH

This policy is effective as of February 18, 2025.


At Batalyse, we value your privacy. This policy explains how we handle your personal data when you use our website and software products.

1. What Data We Collect

We may collect the following types of data:

  • Personal Data: Information that identifies you, such as your name, address, email, and phone number. We collect this when you provide it directly (e.g., contacting us, subscribing to our newsletter, or requesting a trial license).
  • General Data: Technical information about your browser, operating system, IP address (anonymized), Origin serial number, MAC address, server fingerprint and website usage.
  • Usage Data: Module Data Analysis – Details how often you use our software.
  • Test/Analysis/Raw/Result Data: Only if you actively mail or upload this data either directly to us or to a Collect or Mind demo server not installed at your site. Batalyse otherwise has no access to this information.
  • Bug Reports/Log Files: Only with your consent or if you provide them manually.

2. How We Collect Data

We collect data:

  • When you visit our website.
  • When you subscribe to our newsletter.
  • When you contact us.
  • When you use our software products.
  • When you actively mail, send or upload Test/Analysis/Raw/Result Data/Bug reports.
  • Through Google Analytics (website usage analysis, if you accept cookies – see Section 13).
  • Through HubSpot for newsletter tracking (see Section 15).

3. How We Use Your Data

We use your data to:

  • Provide, expand, and improve our website and software.
  • Send newsletters with informational updates.
  • Respond to your service and feature requests.
  • Ensure security and prevent fraud.
  • Analyze how our website and software are used.
  • Optimize our marketing strategies.
  • Communicate and collaborate using Microsoft Teams and Microsoft Office software, which may involve processing your contact information and communication content.
  • Run, host and manage our software.
    • Manage and validate software licenses for our Data Analysis module. This involves storing an Origin Serial Number, anonymized IP address, license start and end date, and license name on our license server hosted by Ionos (Ionos Privacy Policy).
    • Count your and your team’s number of test data evaluations for module Data Analysis.
    • Create and manage licenses for our Collect and Mind software modules through Keygen (Keygen Privacy Policy).
    • Provide demo environments for our Mind and Collect software products, hosted by Contabo (Contabo Privacy Policy).

4. Data Sharing

We do not share your personal data with third parties except when:

  • Required by law.
  • Necessary to provide our services.
  • Using third-party processors under GDPR-compliant agreements, including:
    • Ionos for Data Analysis license server hosting.
    • Keygen for managing Collect and Mind software licenses.
    • Contabo Collect and Mind for demo environment hosting.
    • Microsoft for communication and collaboration, with data stored within the EU/EEA (Microsoft Privacy Statement).
    • Google Analytics and HubSpot (see Sections 13 and 14).

5. Data Storage

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Newsletter subscription data is kept until you unsubscribe.
  • Demo server data hosted by Contabo is purged regularly after testing purposes are completed.

6. Your Rights

Under the GDPR, you have the following rights:

  • Access (Art. 15 GDPR): Request a copy of the personal data we hold about you.
  • Correction (Art. 16 GDPR): Request the correction of inaccurate or incomplete personal data.
  • Deletion (Art. 17 GDPR – Right to be Forgotten): Request the deletion of your data under certain conditions.
  • Restriction of Processing (Art. 18 GDPR): Limit how we process your data.
  • Data Portability (Art. 20 GDPR): Receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection (Art. 21 GDPR): Object to data processing for direct marketing or on grounds related to your situation.
  • Automated Decision-Making (Art. 22 GDPR): Not to be subject to decisions based solely on automated processing.

To exercise these rights, please contact us (see Section 12). Additionally, you have the right to lodge a complaint with a supervisory authority if your data protection rights have been violated.

7. Newsletter Tracking

We use HubSpot to send newsletters and track engagement (e.g., email opens and link clicks). HubSpot may collect IP addresses for statistical analysis. Batalyse itself does not store IP addresses related to newsletter tracking. You can opt out by unsubscribing.

8. Contacting Us

If you contact us (via email, Microsoft Teams, or website forms), we store your data to process and respond to your request.

9. Definitions (Simplified)

  • Personal Data: Information that identifies you.
  • Data Subject: You, the individual whose personal data is processed.
  • Processing: Any operation performed on your data (e.g., collection, storage, use).
  • Processor: Third parties that process data on our behalf.
  • Controller: Batalyse, responsible for determining how and why your data is processed.
  • Consent: Your permission for data processing.

10. Collection of General Data and Information

We automatically collect general data, such as browser type, operating system, IP address, and referring website, to:

  • Deliver website content correctly.
  • Optimize website content and advertising.
  • Ensure IT system security and functionality.
  • Provide information for criminal prosecution in case of cyber-attacks.

11. Legal Basis for Processing

We process your data based on:

  • Your consent.
  • Contractual necessity.
  • Legal obligations.
  • Legitimate business interests, provided they do not override your rights.

12. Data Protection Officer

For privacy-related inquiries, contact:
Batalyse GmbH, Sattlerstr. 5, 75045 Walzbachtal, Germany
Phone: +49 (176) 789 814 63
Email: eran@batalyse.com
Website: www.batalyse.com

13. Google Analytics

If you accept cookies our website uses Google Analytics with anonymization to analyze visitor behavior and improve our services. Users can opt out using the Google Analytics Opt-Out Browser Add-on. More information is available in the Google Privacy Policy.

14. HubSpot

We use HubSpot for sending newsletters and tracking related activity. More details are in the HubSpot Privacy Policy.

15. Technical and Organizational Measures

We implement security measures to protect your data, including:

  • Technical Safeguards: Encryption and secure servers.
  • Organizational Measures: Access controls for authorized personnel only.

16. Changes to this Privacy Policy

We may update this policy to reflect changes in legal requirements or data processing practices. Significant changes will be notified through our website.